Refund Policy - Apparel Only
We have a 30-day return policy for all apparel, which means you have 30 days after receiving your item to request a return.
Book returns are not permitted at this time.
To be eligible for a return, the apparel must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as books, custom products (such as special orders or personalized items), and items that have been worn or used.
Please reach out to firstname.lastname@example.org if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on books, sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please note it can take 5-7 business days for your return to appear on your original form of payment.